Support - School ICT Services
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    Fileset 804 for Spring Census has now been released.  Fileset 804 is exactly the same for English School as Fileset 803 therefore either Fileset...

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    support.jpgSIMS Support for High Schools

    Capita’s SIMS product is the MIS system used by the vast majority of Secondary Schools across the country. School ICT Services has developed a highly successful SIMS support model to Secondary schools across Leeds that is now available on a national basis. Our SIMS support contracts are comprehensive, representing best value and can be tailored to meet the unique requirements of your school. Typical contracts can include:

    • Support from a team that is accredited by Capita to provide Primary School and High School SIMS support services to Leeds schools
    • Unlimited access to our fully resourced and highly skilled Service Desk
    • Technical audits and network health checks
    • Provision of home access to your network (where possible)
    • Access to free workshops, user groups and conferences
    • Comprehensive support across all SIMS Capita modules
    • Comprehensive menu of SIMS training courses delivered from our dedicated training facility
    • Consultancy visits to provide product overviews and SMT strategic guidance
    • Bundled onsite time consultancy to ensure that your school is achieving the most from SIMS

    call_action.pngOur support teams covers the full range of SIMS modules including:

    • Attendance
    • Behaviour
    • Exams
    • SEN
    • NOVA
    • Academic Management
    • Timetabling
    • Cover
    • Assessment
    • Technical
    • Discover
    • General / Office

    The support services we offer include:

    • Full support contract – technical support plus unlimited onsite reactive visits or software only support.
    • ‘Top-up’ service – specific modular support such as NOVA, Exams, Assessment, Academic Management.
    • Timetable creation and troubleshooting service – providing assistance in writing your timetable into SIMS
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