Support - School ICT Services
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    general3.jpgSIMS Academy support

    The SIMS product, from Capita, is the MIS system used by the vast majority of Academies across the country. Did you know that if you are an Academy or if you obtain your SIMS licence directly from Capita then you can easily opt to have your support provided to you by School ICT Services?

    School ICT Services currently offers MIS support to Academies throughout the UK, including its heartland of Yorkshire.

    Our SIMS support contracts are comprehensive and fully inclusive representing the very best value for your academy.

    Included within your agreement:

    • Support from a UK leader in Academy MIS services
    • Support from a team, accredited by Capita to provide Primary School and High School SIMS services to Leeds schools
    • Unlimited access to our fully resourced and highly skilled Service Desk
    • Technical audits and network health checks
    • Provision of home access to your network (where possible)
    • Access to free workshops, user groups and conferences
    • Comprehensive support across all SIMS modules
    • Comprehensive menu of SIMS training courses delivered from our dedicated training facility
    • Consultancy visits to provide product overviews and SMT strategic guidance
    • Bundled onsite time consultancy to ensure that your Academy is achieving the most from SIMS

    call_action.pngOur support team covers the full range of Academy SIMS modules including:

    • Attendance
    • FMS
    • Behaviour
    • Exams
    • SEN
    • NOVA
    • Academic Management
    • Timetabling
    • Cover
    • Assessment
    • Technical
    • Discover
    • General / Office

    The support services we offer include:

    • Full support contract – technical support plus unlimited onsite reactive visits or software only support.
    • ‘Top-up’ service – specific modular support such as NOVA, Exams, Assessment, Academic Management.
    • Timetable creation and troubleshooting service – providing assistance in writing your timetable into SIMS
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